How fast is your turnaround?

Most projects are delivered within a few days depending on complexity and slide count.

Do you redesign existing presentations?

Yes. We can redesign old decks into modern, professional presentations.

What tools do you use?

PowerPoint, Google Slides, Keynote, Figma, and Adobe Creative Suite.

Can you help with storytelling and content?

Absolutely. We help structure and improve messaging as well.

Do you work with startups?

Yes - startups and founders are one of our core focuses.

Refund Policy | SkiFi Designs

1. Our philosophy

We want you delighted with the work. If something isn't right, we will always try to make it right through revisions first. When a refund is the right outcome, the tiers below apply.

2. Refund tiers (project-based work)

Stage	Refund	Why
Before design work begins	100% of amount paid	No work has been completed yet.
After first draft is delivered	50% of amount paid	Compensates the design hours already invested.
After final files delivered & approved	No refund	The work is complete and licensed to you.

3. Request window

Refund requests must be submitted within 7 days of the relevant milestone (kick-off confirmation, first-draft delivery, or final-file delivery). Requests outside this window will not be considered.

4. How to request

Email contact@skifidesigns.com with:

Subject line: "Refund Request - [Your name / Order ID]"
Stripe receipt / order ID
Reason for the refund
The milestone the request relates to

5. Processing time

Approved refunds are issued to the original payment method via Stripe within 5–10 business days. Your bank may take additional days to credit the funds.

6. Subscriptions (Monthly Retainer)

You may cancel at any time. The current billing month is not pro-rated.
If you cancel before any design work is requested for the current month, contact us within 7 days of the billing date for a full refund of that month.
No refunds for previously-completed monthly periods.

7. Templates (digital downloads)

Because templates are delivered instantly and cannot be "returned" once downloaded, paid template purchases are generally non-refundable. We will, however, refund in the following cases:

The download link is broken and we cannot deliver the file within 48 hours.
The file is materially different from what was advertised.

8. Chargebacks

Please contact us before initiating a chargeback. We respond to legitimate concerns quickly. A chargeback filed without first contacting us is treated as a breach of our Terms of Service and may incur additional fees.

9. Exceptions

Refunds may be declined where there is evidence of (a) abuse of the refund process, (b) breach of our Terms of Service, or (c) attempted misuse of work product (e.g., requesting a refund after the delivered files have already been used commercially).

10. Contact

Questions about your refund? Email contact@skifidesigns.com - we typically reply within one business day.